Customer Support Engineer

CloudWalk is a global financial technology company on a mission to increase access to financial services through technology. We build products like InfinitePay to empower millions of entrepreneurs, helping them run and grow their businesses with simplicity, transparency, and speed. We also operate internationally, including JIM US, our operation in the United States. We move fast, think big, and take ownership. Here, autonomy comes with responsibility.

At CloudWalk (InfinitePay)

Customer Support at InfinitePay goes far beyond answering tickets.
It's about understanding real problems, solving them end to end, and making sure customers leave more confident and capable. We're looking for strong communicators who enjoy technology and actively use the most up-to-date AI tools and AI agents as part of how they work, keeping pace with CloudWalk's speed and scale. Working closely with AI agents is already part of the role — and it's a key direction for how our support operation continues to evolve. This role comes with real ownership, full context, and direct impact on the customer experience.

• Experience in customer support, technical support, or customer success, preferably in fintech, SaaS, or financial services.
• Strong problem-solving skills and ability to investigate issues involving payments, accounts, or transactions.
• Excellent written communication in Portuguese; English is a plus for internal collaboration.
• Comfortable using support tools, CRMs, and ticketing systems.
• Empathy, patience, and a genuine desire to help customers succeed.
• Ability to work in fast-paced environments and manage multiple priorities.